Privacy Policy

At One Health Lab & Pharmacy, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to ensure it is securely handled.

Information We Collect

We collect personal information that you provide to us when you visit our website, place an order, or interact with our services. This may include:

  • Personal Information: Name, contact details (email, phone number), and other identifying information.
  • Communication Information: Information you provide when you contact us via email, phone, or other means of communication.
  • Usage Information: Data collected through cookies or similar technologies about how you interact with our website.

How We Use Your Information

The information we collect is used for the following purposes:

  • To contact you and respond to your inquiries or service requests.
  • To identify you when processing orders or inquiries.
  • To gather demographic information to improve our services and website experience.
  • To ensure order fulfilment and communicate with you regarding your purchases or lab tests.

Consent and Data Protection

By interacting with our website, you consent to the collection and use of your personal information as described in this policy. We take the privacy and security of your data seriously and comply with applicable data protection laws to ensure your information is handled with the utmost care.

We will not use your personal information for marketing purposes or share it with third parties for commercial dealings without your explicit consent. In cases where we need to share information with third parties (such as distributors or service providers), we ensure that data protection standards are upheld.

Data Sharing and Disclosure

Your personal information may be shared with relevant departments within One Health to manage and operate our services. We may also share your information with government authorities or other relevant entities when required by law or for administrative purposes. Please note, our representatives will never ask for personal or financial information over the phone.

Your Rights

You have the right to access, update, or request the deletion of your personal information. If you have any questions regarding your data or need assistance, please contact us at our customer care number or email.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our website or via direct contact. Please check back periodically for updates.

For any inquiries or concerns, please contact our Customer Service Team at 0300-050-1014 or info@onehealth.pk.