Frequently Asked Questions
How can I place an order?
Visit our website, browse the catalog, select your items, and complete your payment for a seamless shopping experience.
Disclaimer: Stock availability and pricing are subject to change and will be confirmed after your order has been placed.
Do I need a prescription to order medication?
Yes, a valid prescription is required for prescription-only medications, including narcotics. Please share your order number and prescription on WhatsApp at 0300-050-1014.
Do you offer discounts or promotions?
Yes, we offer discounts on selected items. Follow us on social media for updates on discounts and offers.
How long does delivery take?
- Karachi: Standard delivery takes 3-7 working days. Same-day delivery is available for orders placed before 3 PM.
- Outside Karachi: Delivery takes 5-10 working days.
Can I track my order?
Yes, you will receive a tracking ID once your order is shipped. Track your order on the courier’s website.
How can I contact customer support?
- For Lab Test Bookings/Home Sampling/Urgent Assistance: Call 0304-111-7428
- For Order Status/General Inquiries: Message us on WhatsApp at 0300-050-1014
Can I consult a pharmacist?
Yes, our pharmacists are available to guide you on medications, side effects, and usage. Contact us at 0304-111-7428 to speak with a pharmacist.
Do you deliver nationwide?
Yes, we deliver across Pakistan. Delivery times may vary for remote areas.
Are lab testing services available?
To book lab tests or home sampling services by contacting us at 0304-111-7428.
Where are One Health Lab & Pharmacy branches located?
We have three branches in Karachi:
- Gulshan-e-Shamim
- Ancholi
- KDA
When are your branches open?
- Monday to Saturday: 9 AM to 2 AM
- Sunday: 12 PM to 2 AM
How can I view my lab report online?
Visit shop.onehealth.pk/reports to download your report.